At Brickhouse Guitars, we want you to be completely happy with your purchase. We understand that choosing the right instrument is a personal decision, and we aim to make the return process as straightforward as possible.
Please review our return policy below before making a purchase.
30-Day Return Policy
Eligible purchases may be returned within 30 days of the original purchase date for a refund, subject to the conditions outlined below.
All approved returns are subject to a 10% restocking fee, which will be deducted from the refund amount.
To qualify for a return, instruments and accessories must be:
- In their original, unused condition.
- Returned with all original packaging, accessories, and included materials.
- Accompanied by the original proof of purchase.
All returns must be approved by Brickhouse Guitars before being sent back.
Return Shipping
Customers are responsible for all return shipping costs.
For instruments or other items being returned via freight, the customer is responsible for arranging and paying for the return freight shipment. We recommend using a fully insured shipping service and ensuring the instrument is securely packaged.
Brickhouse Guitars is not responsible for damage or loss incurred during return shipping.
Final Sale Items
The following purchases are considered final sale and are not eligible for return or refund:
- Special Orders: Any instrument or product specifically ordered at a customer’s request.
- Pre-Owned Instruments: All used or previously owned instruments.
- Clearance Items: All products marked as clearance or final sale.
Please ensure you are comfortable with your purchase before completing your transaction, as these items cannot be returned under our standard return policy.
Refunds
Once an approved return has been received and inspected by our team, we will notify you of its approval status.
Approved refunds will be issued to the original method of payment, less the applicable 10% restocking fee.
Please allow additional processing time for your financial institution to post the refund.
Questions About a Return?
If you have questions about our return policy or would like to initiate a return, please contact the Brickhouse Guitars team before shipping your item back.
We’re always happy to help.
Brickhouse Guitars
Kitchener, Ontario, Canada
This policy does not limit any rights or remedies available to customers under applicable consumer protection legislation.